What payment options do you accept?
We accept:
What are your shipping options?
Find our shipping policy here.
Do you ship internationally?
Unfortunately, we can't ship internationally at this time.
What’s your return policy?
Find our return policy here.
All sales are final — after all, jerky's a food product. If you're not satisfied with your order for any reason, please fill out our online contact form with your concerns.
Find our refund policy here.
All sales are final — after all, jerky's a food product. If you're not satisfied with your order for any reason, please fill out our online contact form with your concerns.
How can I check my order status?
To check your order status, please fill out our online contact form.
Can I make changes to or cancel my order?
To change or cancel your order, please fill out our online contact form.
The details below refer to our Final Frontier Jerky. For information on other products sold in the Jerky Marketplace, check out the brands' websites.
Where are your products made?
Our jerky is made right here in California.
Where are your products packaged?
Our products are packaged in California.
Is your packaging recyclable?
Yes, our packaging is recyclable.
Where does your meat come from?
Most of the beef we use is U.S.-sourced. However, we are also importing from Argentina and Uruguay due to the pandemic.
Are your products Kosher or Halal?
No, our products are not Kosher or Halal.
Where can I find nutritional information?
You can find most of the nutrition information on your product packaging. However, you can also find nutritional information on our Nutrition Facts page and individual product pages.
Do your products contain gluten?
There is gluten in wheat, which is present in soy sauce in some of our products. Please check the flavor and particular nutrient label for warnings of soy or wheat.
Do your products contain MSG?
MSG is naturally occurring in soy. If you buy a product with soy flavoring, then there is MSG in the product. Each of our products shows nutritional facts on the individual product pages and physical product labeling.
Do your products contain nitrites?
Our products contain potassium.
Does your packaging list allergens?
Allergens are declared in the ingredient list. For instance, if you buy a product with soy, it will be labeled on the product.
Does your jerky need to be refrigerated or frozen?
This product has a shelf life of 12 months. It is best to keep it refrigerated in hot temperatures.
For more information, read our blog post on how long jerky lasts and visit the USDA Food Safety and Inspection Service website.
Do I need to adhere to the “best by” date?
For best use, yes.
What is the small white packet in my jerky bag?
The small white packet embossed with DO NOT EAT is an oxygen absorber to help with shelf life. For more information, read our blog post on what happens if you eat the packet in jerky.
How can I tell if my jerky has gone bad?
Please check the use by date. If it is past this date, we recommend you dispose of the jerky. Another way to tell if your jerky has gone bad is if mold has started to form on the food due to oxygen and/or packaging punctures.
Where can I find more info on the Jerky Universe?
Simply check out our website and have a look around! You can also read our About page.
Can I write for the Jerky Universe?
If you would like to write guest posts or blog articles for the Jerky Universe, please visit our Contribute page for details.
How can I sell my products in the Jerky Marketplace?
Please use our online contact form.
Have additional questions?
Don’t see your question listed here? Feel free to contact us.
