Let's dig into the most frequently asked questions we get — and, while we're at it, a fresh bag of jerky.
What payment options do you accept?
We accept the following payment methods:
What are your shipping options?
Please read our shipping policy.
Do you ship internationally?
No. Unfortunately, we can't ship internationally at this time.
What’s your return policy?
Please read our return/refund policy.
All sales are final. After all, jerky's a food product. If you're unsatisfied with your order for any reason, please fill out our online contact form with your concerns.
What’s your refund policy?
Please read our refund/returns policy.
All sales are final because jerky is a perishable food item. If you have an issue with your order, let us know through our online contact form.
How can I check my order status?
You should receive a confirmation email once we’ve fulfilled your order. You can also send a message to our team to check your order status through our online contact form.
Can I make changes to or cancel my order?
All sales are final. If you’ve made an order in error or if you suspect fraud, please fill out our online contact form.
The details below refer to our Final Frontier Jerky. For other Jerky Marketplace brands, visit their websites directly.
Where are your products made?
Our jerky is made in the United States.
Where are your products packaged?
We package our products in California.
Is your packaging recyclable?
Yes, it’s recyclable in most cases.
Where does your meat come from?
Most of our beef is U.S.-sourced. Due to pandemic-era supply chain shifts, we import some from Argentina and Uruguay.
Are your products kosher or halal?
No, our products are not certified kosher or halal.
Where can I find nutritional information?
Most jerky nutrition information is on your product packaging. You can also find nutritional information on individual product pages and our beef jerky nutrition blog.
Do your products contain gluten?
It may. Gluten is present in wheat, which is in the soy sauce in some of our products. Please check the flavor and specific nutrient label for soy or wheat warnings.
Do your products contain MSG?
It may. MSG naturally occurs in soy. If you buy a product with soy flavoring, then MSG is in the product.
Each of our products shows nutritional facts on its individual product page and physical product label.
Do your products contain nitrites?
No, our products don't contain nitrites. We do use potassium-based ingredients, but these aren't the same as nitrites.
Does your packaging list allergens?
Yes, we declare allergens in the ingredient list. For example, if you buy a product with soy, the product label will say so.
Does your jerky need to be refrigerated or frozen?
Unopened jerky is shelf-stable for up to 12 months. In hot climates, refrigeration is best. After opening, refrigerate or freeze and eat within 1–2 days.
For more information, our blog post answers how long jerky lasts. You can also visit the USDA Food Safety and Inspection Service website.
Do I need to adhere to the “best by” date?
Yes. We recommend eating jerky by the listed date for best quality and safety.
What is the small white packet in my jerky bag?
The small white packet labeled DO NOT EAT is silica gel, an oxygen absorber that helps extend shelf life. Our blog post answers what happens if you eat the packet in jerky.
How can I tell if my jerky has gone bad?
Start by checking the use-by date. If it’s expired, we recommend throwing it away.
You should also look for visible mold: That’s a clear sign the jerky’s no longer safe to eat. Mold can form if the packaging was punctured or if the jerky was exposed to too much oxygen during storage.
Where can I find more info on the Jerky Universe?
Simply take a look around our website! Our About page also has more background info.
Can I write for the Jerky Universe?
Yes! If you’d like to write guest posts or blog articles for the Jerky Universe, please visit our Contribute page for details.
How can I sell my products in the Jerky Marketplace?
Submit a request through our contact form. We’d love to hear from you.
Have additional questions?
Don’t see your question listed here? Feel free to contact us.
