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    Frequently Asked Questions

    Frequently Asked Questions

    • Payment & Shipping

      What payment options do you accept?

      We accept:

      • All major credit cards
      • ShopPay
      • Amazon Pay
      • G-Pay
      • PayPal

      What are your shipping options?

      Our shipping policy can be found here

      All of our items are shipped on the day your order is placed for free via Amazon Prime Fulfillment.


      Do you ship internationally?

      No, currently we do not ship internationally.


      What’s your return policy?

      Our return policy can be found here. 

      Because beef jerky is a food product, all sales are final. If for any reason you are not satisfied with your order, please email us at hq@beefjerky.com with your concerns.


      What’s your refund policy?

      Our refund policy can be found here. 

      Because beef jerky is a food product, all sales are final. If for any reason you are not satisfied with your order, please email us at hq@beefjerky.com with your concerns.

    • Order Status

      How can I check my order status?

      To check your order status, just email hq@beefjerky.com or fill out our online contact form.


      Can I make changes to or cancel my order?

      To change or cancel your order, please email hq@beefjerky.com or fill out our online contact form.

    • Membership

      What are the benefits of membership?

      Our exclusive membership program can be found here. You will earn:

      • 100 points for creating an account
      • 15 points per $1.00 purchase
      • 10 points on your birthday

       

      What do points get me? You will keep earning points every time you make a purchase. Roughly 500 points will get you $5.00 off your next order. You can also refer a friend, which gives your friend 15% off their first order and you $5.00 off your next order.


      How can I sign up to be a member?

      Signing up to be a member is easy! Just visit our Membership page.


      How can I earn points?

      As long as you are signed in when you make an order, you will earn points every time you make a purchase. If you have not signed up, just visit our Membership page and get your first points for creating an account.


      How can I redeem points?

      First, sign into your account on BeefJerky.com. You should see an Earn Rewards tab in the bottom right-hand corner of the screen. Clicking on this tab will show you how many points you have to redeem. See below for an example.

    • Our Products

      Where are your products made?

      Our beef jerky is made right here in California.


      Where are your products packaged?

      Our products are packaged in California.


      Is your packaging recyclable?

      Yes, our packaging is recyclable.


      Where does your meat come from?

      Most of the beef we use is U.S.-sourced. However, we are also importing from Argentina and Uruguay due to the pandemic.


      Are your products Kosher or Halal?

      No, our products are not Kosher or Halal.

    • Nutrition

      Where can I find nutritional information?

      You can find most of the nutrition information on your product packaging. However, you can also find more information on our Nutrition Facts page and product pages.


      Do your products contain gluten?

      There is gluten in wheat, which is present in soy sauce in some of our products. Please check the flavor and particular nutrient label for warnings of soy or wheat.


      Do your products contain MSG?

      MSG is naturally occurring in soy. If you buy a product with soy flavoring, then there is MSG in the product. 

      Each of our products has its nutritional facts, in image format, on the product page. 


      Do your products contain nitrites?

      Our products contain potassium.


      Does your packaging list allergens?

      Allergens are declared in the ingredient list. For instance, if you buy a product with soy, it will be labeled on the product.

    • Safety

      Does your beef jerky need to be refrigerated or frozen?

      This product has a shelf life of 12 months. It is best to keep it refrigerated in hot temperatures.


      For more information, read our blog on how long beef jerky lasts and visit the USDA Food Safety and Inspection Service website.


      Do I need to adhere to the “best by” date?

      For best use, yes.


      What is the small white packet in my beef jerky bag?

      The small white packet embossed with DO NOT EAT is an oxygen absorber to help with shelf life.


      How can I tell if my beef jerky has gone bad?

      Please check the use by date. If it is past this date, we recommend you dispose of the jerky. Another way to tell if your beef jerky has gone bad is if mold has started to form on the food due to oxygen and/or packaging punctures.

    • BeefJerky.com

      Where can I find more info on BeefJerky.com?

      Simply check out our website and have a look around! You can also read our About page.


      Can I write for BeefJerky.com?

      If you would like to write guest posts or blog articles for BeefJerky.com, please contact 

      hq@beefjerky.com or fill out our online contact form.


      How can I sell my products on BeefJerky.com?

      Please contact hq@beefjerky.com or fill out our online contact form.


      How can I sell wholesale beef jerky products?

      Please visit our Wholesale Application page to register.

    • Have Additional Questions?

      Don’t see your question listed here? Feel free to contact us.